We hope you’re always happy with your purchase. However, if you are not fully satisfied with your order, simply follow these steps for a refund or exchange:
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- On sale period, any item ordered at a discounted price can not be returned. Exchange only, and it should be exchanged from the items in the sale collection.
- Items can be exchanged/returned in 3 days of your purchase.
- Send us a message with your order information to begin the return or exchange process via WhatsApp on this number +20115 1208137
- The money will be refunded on Instapay, Vodafone cash or any bank account within 10 working days from receiving the item.
- ALLURA is not responsible for the return/exchange shipping fees. The exchange/return fees is 50 to100 EGP depends on the location.
Opening shipments isn’t allowed as we’ll take the full responsibility if any item got lost, damaged or replaced.
